Last updated: 26 May 2026. This policy replaces all previous versions.

About This Policy

Plumbers Supplies Co-operative Limited (A.R.B.N. 053 236 436) (PSC, we, us, our) takes the protection of your privacy seriously. This Privacy Policy sets out how we collect, hold, use and disclose your personal information.

PSC is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and has obligations under the Co-operatives National Law as a co-operative supplier of plumbing equipment and services.

By using the PSC website, submitting any form hosted by PSC (including forms hosted on PSC's form platform), or providing personal information to PSC in any other way, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

What Personal Information We Collect

In order to supply our products, services and member benefits to you, we may collect the following personal information:

• Name, email address, postal address and telephone number
• Date of birth
• Membership details (where relevant)
• Business name, entity type, ABN, entity address and entity telephone number
• Bank account and credit card details (where required to process payment or assess credit)
• Information you provide in connection with an application to a Co-op Service partner (see below)

PSC will not collect sensitive information (as defined in the Privacy Act 1988) from you unless required by law or with your explicit consent.

Where you provide personal information about a third party (for example, a director or employee of your business), it is your responsibility to ensure that person is aware of this Privacy Policy and agrees to its terms.

You are not required to provide your personal information to us. However, if you do not, we may not be able to process a Membership application, complete a transaction, grant credit, fulfil an order, or facilitate access to Co-op Service partner offers.

How We Collect Personal Information

PSC may collect personal information through:

• Direct submission via our website, online forms, paper forms, telephone, email or social media
• Membership applications and ongoing Membership administration
• The supply of goods and services to you
• Enquiry and application forms for Co-op Service partner offers (see below)
• Third-party service providers, business partners, commercial associates and credit reporting agencies
• Publicly available sources
• Cookies and electronic tracking (see Cookies section below)
• Our records of your use of PSC services
• Where required by law, including identity verification

Co-op Service Hub — Partner Referrals and Form Submissions

PSC operates the Co-op Service Hub, which introduces PSC Members to third-party service partners. PSC acts as an introducer only — we do not provide financial products, credit, insurance, vehicle finance, fuel cards, payment services or any other regulated service directly. Each service is provided by the relevant third-party partner under their own terms and conditions.

Current Co-op Service partners include:

• ScotPac Business Finance — business loans and credit lines
• Austbrokers Countrywide (AFSL 511363) — insurance broking services
• Lessn — payment processing and merchant services
• Fingo Finance — vehicle finance and fleet services
• Ampol — fuel card program
• Fleet Card — fuel card program (coming)

For certain Co-op Service partners (including fuel card programs), PSC's introducer relationship is managed through Supply Clusters, a third-party administration and commercial services provider. Supply Clusters assists with agreement management, offer negotiation and referral tracking on PSC's behalf.

Form Submissions

PSC hosts enquiry and application forms for some Co-op Service partner offers on PSC's own instance of a third-party form platform. When you submit one of these forms:

• Your personal information is collected by PSC
• PSC shares your submission directly with the relevant service partner (ScotPac, Austbrokers Countrywide, Lessn, or Supply Clusters as applicable) and/or directly with the relevant fuel company (Ampol, Fleet Card)
• Fingo Finance operates its own platform — when you follow a PSC referral link to Fingo, your information is collected directly by Fingo under their privacy policy
• Chime Labs operates its own platform — when you follow a PSC referral link to Chime Labs, your information is collected directly by Chime Labs under their privacy policy

Each service partner will handle your personal information in accordance with their own privacy policy. We encourage you to review the relevant partner's privacy policy before submitting an application.

Introducer Commission

PSC may receive an introducer commission or referral fee from a Co-op Service partner if you proceed with a product or service following a referral from PSC. This commercial arrangement does not affect the price you pay or the terms offered to you by the partner.

Why We Collect, Use and Disclose Personal Information

PSC collects, uses and discloses your personal information to:

• Supply goods and services to you and process payments
• Administer your Membership, including notifying you of general meetings and member entitlements
• Assess your suitability for Membership
• Perform credit checks and assess creditworthiness for the grant of credit
• Facilitate your introduction to Co-op Service partners and share your enquiry or application information with the relevant partner as described above
• Comply with our obligations under the Privacy Act 1988, the Co-operatives National Law, Australian taxation law and other applicable laws
• Assist with legal proceedings, fraud detection and crime prevention
• Plan and develop our business, products, services and member benefits
• Inform you about changes to our products, services or benefits
• Send you marketing and promotional material about PSC products, services and member benefits, and about Co-op Service partner offers (subject to your right to opt out — see Direct Marketing below)
• Receive professional advice such as legal, financial or compliance advice
• Protect the safety of you or any member of the public

We will not use your personal information for any other purpose without your consent, or unless authorised or required by law.

We may disclose your personal information to third parties who work with us in our business, including Members, commercial associates, suppliers, business partners, agents, consultants and professional advisers. This includes Supply Clusters, to the extent they administer Co-op Service partner relationships on our behalf.

Direct Marketing

We may also use and disclose your personal information to send direct marketing to you from us and/or from third parties including, without limitation, social networking sites, our related bodies corporate, Members, commercial associates, suppliers and business partners, agents, consultants, professional advisers, and Co-op Service partners, who work with us to help provide, promote or improve the products, services or benefits we provide.

The direct marketing may relate to the products, services and benefits we provide or the products, services or benefits of other parties, or to keep you informed of new developments we believe may be of interest to you, including Co-op Service partner offers.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication, or by contacting our Privacy Officer (see below).

Cookies

We use cookies and similar technologies on our website to monitor usage, improve the site and personalise your experience. Some cookies are essential for the site to operate; others are used for analytics and marketing. Cookies may be used to deliver targeted advertising when you use the internet.

You can control cookies through your internet browser settings. Disabling certain cookies may limit your ability to use some features of our website.

How We Store and Protect Personal Information

PSC stores personal information in computer storage systems, paper-based files and other records. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

We take reasonable steps to destroy or de-identify personal information when it is no longer required for any purpose for which it may be used or disclosed.

The internet is not a secure method of transmitting information. We cannot accept responsibility for the security of information transmitted to or from us over the internet, or for any unauthorised access or use of that information.

Where PSC uses a third-party form platform to host enquiry and application forms, that platform processes submissions on PSC's behalf. PSC takes reasonable steps to ensure that third-party platforms used to process personal information maintain appropriate security standards.

Overseas Disclosure

PSC may disclose your personal information to organisations outside Australia in the course of operating our business or using third-party technology platforms. Some of those countries may not have privacy laws equivalent to the Australian Privacy Principles. By providing your personal information to us, you consent to such disclosure.

You may ask us not to transfer your personal information overseas, but if you do so we may not be able to provide you with the products, services or benefits you have requested.

Accessing and Correcting Your Personal Information

PSC will take reasonable steps to keep the personal information we hold accurate and up to date. If any information we hold about you is incorrect or has changed, please contact us and we will correct it.

You may request a copy of the personal information we hold about you. We will provide it unless an exception under the Privacy Act 1988 applies. We may charge a reasonable fee for retrieving this information, and will advise you of any fee before proceeding.

Privacy Complaints

If you have a question about this Privacy Policy, wish to update your information, or wish to make a complaint about our collection, use or disclosure of your personal information, please contact our Privacy Officer:

We will acknowledge and respond to complaints within 30 days. Our response will confirm whether a breach occurred and, if so, detail the corrective action taken and any steps you should take to minimise impact.

If you are not satisfied with our response, or if we fail to respond within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.